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Shipping Info

SHIPPING
We ship Monday through Friday using UPS. However frozen shipments can’t be in transit over the weekend so we are not able to deliver your package on a Sunday, Monday or a UPS holiday. We cannot ship outside of the lower 48 United States.
 
HOW DO WE DO IT?
We pack our frozen products in a cooler within a shipping box with enough dry ice to keep the contents frozen well into the evening of the delivery date.  It is best to open the package immediately upon arrival and to put any frozen items in the freezer.  Use gloves when handling dry ice.  Fun Fact:  the temperature inside that box is about negative 110 degrees F which is colder than your freezer by 100 degrees.  
 
NO SIGNATURE REQUIRED
UPS is authorized to leave all packages at the destination without signature which will ensure that your product will not melt due to multiple delivery attempts.
 
TRACKING
When the shipping label is created you will receive an email with your tracking number.  You can use your tracking number on the UPS website to learn where your package is, and when it is scheduled to arrive.
 
FINE PRINT
HHN cannot be responsible for damage or loss of products due to unavailable recipient, incorrect address information, or theft.  We are not able to change the address or cancel an order once the package has shipped.  Please ensure your recipient will be in town on the arrival day. We are not responsible for lost or melted products if the recipient changes the pickup location to a UPS access point, UPS Store or any other delivery address during the shipping process.
 
STANDARD SHIPPING
Your package will arrive in 5 to 10 business days (or less) from the day we receive your order.  Frozen orders received with longer transit time than shipping days left in the week will be held for shipment the following Monday.  Using Standard shipping, your package will arrive Tuesday through Friday and Saturday when Saturday delivery is available.

OVERNIGHT SHIPPING
Only available for select products. Order by Noon CST Monday – Thursday and your package will arrive the next day. Orders placed after Noon CST on Thursday will be shipped the following Monday. Saturday delivery is not available with this option.  
 
OUR GUARANTEE

To guarantee delivery we must have the complete and correct address.  We are not able to deliver to P.O. Boxes, A.P.O. or F.P.O. addresses due to the highly perishable nature of some of our products.

REFUND POLICY

If there are any issues with your order, please contact our customer service. Please have pictures of your damage product available when speaking with our customer support representatives. There will be an option of refund or reship for shipments deemed to be failed. Customer service must be contacted within 30 days of your orders delivery to be eligible for a refund or reship.

CUSTOMER SERVICE
We are here to help you.  You can always contact us through the "contact us" tab on our website.  Questions are generally answered during our business hours of 9:00 AM until 4:00 PM.