We ship Monday through Friday using UPS. However frozen shipments can’t be in transit over the weekend so we are not able to deliver your package on a Sunday, Monday or a UPS holiday. We cannot ship outside of the lower 48 United States.
HOW DO WE DO IT?
We pack our frozen products in a cooler within a shipping box with enough dry ice to keep the contents frozen well into the evening of the delivery date. It is best to open the package immediately upon arrival and to put any frozen items in the freezer. Use gloves when handling dry ice. Fun Fact: the temperature inside that box is about negative 110 degrees F which is colder than your freezer by 100 degrees.
NO SIGNATURE REQUIRED
UPS is authorized to leave all packages at the destination without signature which will ensure that your product will not melt due to multiple delivery attempts.
When the shipping label is created you will receive an email with your tracking number. You can use your tracking number on the UPS website to learn where your package is, and when it is scheduled to arrive.
We cannot be responsible for damage or loss of products due to unavailable recipient, incorrect address information, or theft. We are not able to change the address or cancel an order once the package has shipped. Please ensure your recipient will be in town on the arrival day. We are not responsible for lost or melted products if the recipient changes the pickup location to a UPS access point, UPS Store or any other delivery address during the shipping process.
Your package will arrive in 5 to 10 business days (or less) from the day we receive your order. Frozen orders received with longer transit time than shipping days left in the week will be held for shipment the following Monday. Using Standard shipping, your package will arrive Tuesday through Friday and Saturday when Saturday delivery is available.
To guarantee delivery we must have the complete and correct address. We are not able to deliver to P.O. Boxes, A.P.O. or F.P.O. addresses due to the highly perishable nature of some of our products.